Shipping Information

You will be happy to know that that our highly trained staff will set up and dispatch your order, and that quality control & customer service is at the heart of everything they do.

Region Cost Delivery Time
UK – Mainland Free Next day
£30 3-5 days
£30 3-5 days
£75 5-7 days

Free UK Next Day Delivery

In a hurry? No problem. We offer free UK next day delivery (Mon-Fri), and dispatch all orders received before 2pm the same day. Once your order has been despatched you will receive a Despatch Notification that includes your order tracking code.

Fast International Delivery

We deliver worldwide. For full details click on your region in the table above. Country not included? No problem. Drop us a line direct, and we’ll organise delivery, no matter where you live.

Customer Returns

We pride ourselves on great UK-based customer service and aim to ensure our customers are 100% happy with their purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of receipt of them, with proof of purchase for a full refund. All items can be returned to us providing they are returned in their original condition – unused.

The XENOWHEEL is covered by a 12 month repair/replacement warranty. This covers everything a standard warranty would but not accidental damage or wear & tear.

Warranty Information

In order for us to process your returns request you must first complete the form below. Once processed your return will be allocated a Return Merchandise Authorisation (RMA) number. Any item returned without its associated RMA number will not be accepted. All returns must be shipped prepaid to the address listed on your invoice.

We warrant our products for 1 year under normal, non-commercial use. Defective/faulty products can be replaced if returned within 12 months of the date of purchase.

Please note – The products sold on our website, other than those explicitly stated, are 100% free from defects in material and workmanship. Our warranty does not cover accidental damage or wear & tear. Battery cell capacity depletion over time is normal, and is not an indication of defect.

We provide a 30-day money back guarantee. Within this time you may return products that are in sealed packaging and un-used, using the process detailed above. Any returns which have been damaged, scratched, or used in any form will not be accepted. After 30 days, the sale is considered final.

Request a Return

UK Saturday Next Day Delivery Service

Ordering on a Friday or Thursday evening and don’t want to wait until Monday to receive your order? We offer a cost effective Saturday UK Next Day Delivery service for an extra charge of £15.

Pre-order Delivery Information

When out of stock, we accept payment for advance pre-orders & reservations. We won’t surprise you with this though… and always advise customers in advance that there might be a short delay. We’ll also publish the earliest anticipated dispatch date via the online product page.