You will be happy to know that that our highly trained staff will set up and dispatch your order, and that quality control & customer service is at the heart of everything they do.
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We pride ourselves on great UK-based customer service and aim to ensure our customers are 100% happy with their purchase. In the unlikely event that you are not, please feel free to return your goods within 30 days of receipt of them, with proof of purchase for a full refund. All items can be returned to us providing they are returned in their original condition – unused.
In order for us to process your returns request you must first complete the form below. Once processed your return will be allocated a Return Merchandise Authorisation (RMA) number. Any item returned without its associated RMA number will not be accepted. All returns must be shipped prepaid to the address listed on your invoice.
We warrant our products for 1 year under normal, non-commercial use. Defective/faulty products can be replaced if returned within 12 months of the date of purchase.
Please note – The products sold on our website, other than those explicitly stated, are 100% free from defects in material and workmanship. Our warranty does not cover accidental damage or wear & tear. Battery cell capacity depletion over time is normal, and is not an indication of defect.
We provide a 30-day money back guarantee. Within this time you may return products that are in sealed packaging and un-used, using the process detailed above. Any returns which have been damaged, scratched, or used in any form will not be accepted. After 30 days, the sale is considered final.
UK Saturday Next Day Delivery Service
Ordering on a Friday or Thursday evening and don’t want to wait until Monday to receive your order? We offer a cost effective Saturday UK Next Day Delivery service for an extra charge of £15.
Pre-order Delivery Information
When out of stock, we accept payment for advance pre-orders & reservations. We won’t surprise you with this though… and always advise customers in advance that there might be a short delay. We’ll also publish the earliest anticipated dispatch date via the online product page.